From the birthplace of the original Industrial Revolution, a group of around 2000 intrepid EdTech practitioners and enthusiasts sought to examine and understand what has been dubbed the ‘Fourth Industrial Revolution.’ I was fortunate to be among them for Jisc Digifest 2026 in Birmingham this week.

Birmingham: An 18th century canal sits under a 1960s communication tower nestled among 21st century mid-density residences

There were many opportunities to contribute and get creative

This was my first live Jisc event, and I was delighted to find that the organisers had thoughtfully arranged numerous opportunities for creative thinking and initiating engaging discussions with fellow attendees.

Perhaps my favourite element, the Jisc Hub at the centre of the main exhibition hall. It contained an interactive diorama of what appeared to be a student’s desk circa-2005, complete with an iMac G3, Rubik’s cube, and a fully-playable Nintendo 64. A form on the computer offered delegates to think about the changes in technology since that time and, by extension, what changes we might see on a similar timescale in the future.

I am grateful for the development of non-CRT computer displays

Adobe offered delegates a chance to design their own chocolate bar wrapper using the AI tools embedded in Adobe Express. Origami, jigsaw puzzles, and colouring in were available in the Community Hub area.

We have the power to affect change

The conference kicked off with an inspiring keynote speech by climate activist Melati Wijsen. Since the age of 12, Melati has been a passionate advocate for environmental issues, having addressed audiences at the UN and Davos. Her compelling argument underscored the crucial need to include young people in our decision-making processes.

Daniel Liu from the University of Sydney provided a compelling case in allowing students to direct their own learning with AI tools. His case study showed examples of students generating their own self-directed learning tools using an LLM trained on their course materials. In seconds, they were able to generate pop-quizzes, simulations, and interactive graphics to supplement their learning experience.

Liu and many other speakers emphasised that we would do our students a disservice by denying access to these tools, and that it is the duty of educators to ensure that they are taught to use them effectively.

Access to technology is essential to living in the modern world: We must work to ensure that nobody is left behind

I was particularly interested to hear about the positive steps being made in digital inclusion spaces.

Elizabeth Newall presented a set of guidelines that Jisc has developed to assist transnational education (TNE) students and staff. This session was an excellent reminder of the considerations we must make when building our digital estates: for example, we might not think twice when uploading a large image file on one of our webpages over fibre-optic, but such an image might be a severe pain point for a consumer on a cellular-based internet connection.

Such considerations are of particular interest to me: as the Service Manager for the portal service, MyEd, I need to ensure that our services are as lightweight and responsive as possible in order to remain accessible to all of our users.

In a similar vein, I was interested to learn about the UK Government’s Digital Inclusion Action Plan. For many of us, completing tasks like paying for parking or filling in a tax form is made more convenient when done online. However, this is a source of enormous risk for the 8 million people identified by this plan – especially when the action can only be completed online.

Enthusiasm for AI is high among professionals, but questions remain

It is my perception that AI in education technology is beginning to mature and that there is an increasing sense of surety around its potential. This was perhaps best illustrated by the collaborative art piece that was drawn in real-time over the course of the two days. Seeded with the simple question ‘What kind of future do you want to help create?’, a clear picture began to emerge of the exciting potential that these disruptive technologies could provide.

‘What kind of future do you want to help create?’

On the other hand, there are still fundamental questions about AI that are still outstanding, such as: ownership and sustainability of the hardware that AI relies on, the reliance many AI models have on consuming the intellectual property of others, and even the potential for AI to erode the very skills and qualities that make us human.

In perhaps my favourite session of all, ‘Inside the student experience: change, challenges and future hopes’, such concerns were echoed by a panel of student digital champions. They emphasised the importance of listening to student voices and involving them in the decision-making process at all levels. Their perspectives reinforced the notion that the technology of tomorrow must be developed not just with intelligence, but with wisdom and a deep respect for what it means to be human.

Earlier this year, our team worked with the Digital Skills team to develop a short webinar aimed at staff who support students. The goal was to help our colleagues understand how students can use MyEd to traverse our complex digital estate more effectively.

Why the webinar was needed

The primary need that this webinar fulfils is that staff generally aren’t able to see what a student sees in MyEd. MyEd personalises its content and layout depending on the user, so a staff member will have a completely different experience to a student. This is one of MyEd’s key features: students only see content which is relevant to students, and the same principle applies to staff and applicants. However, this does pose a challenge for support staff who need to know how a student can navigate MyEd to complete the tasks that matter to them.

This is something that support staff have fed back to us for some time, so it has been good to develop the webinar as a solution.

We developed the webinar with support staff in mind

When developing the webinar, we made sure that the session was as concise as possible. We settled on a run time of 30 minutes (20 minutes of content and 10 minutes of discussion) as we are aware of the many pulls on our support colleagues’ time.

When deciding on the content, we chose to focus on three elements:

• Explain in detail how the content and layout of MyEd differs between different user types
• Provide a walkthrough of the main tasks that students complete through MyEd
• Demonstrate how the Favourites function in MyEd can be used by students to highlight the items that are most important to them

The webinar needed additional support materials

While we thought that the short demonstration of the student view in MyEd was valuable, we expected that viewers were likely to want to take screenshots for their own personal reference. We thought that this would be undesirable, as such screenshots could become obsolete should the layout or content changed in the future.

For this reason, we decided to provide a set of up-to-date screenshots on the MyEd Support Hub and promote this during the webinar. Now support staff can reference this resource and be safe in the knowledge that the information is remains correct. This resource is available to everyone with a University of Edinburgh Office 365 login:

Student view of MyEd in the MyEd Support Hub

We are planning to continue these sessions in the new year

So far, we have delivered 5 sessions to 61 attendees. Feedback has been positive, with many attendees indicating that the new resource in the MyEd Support Hub was the most interesting part of the session.

We plan to continue to deliver these sessions in the new year. If you or someone you know is interested in attending one of these sessions, please feel free to contact me and I’ll make sure that you are informed when the next batch of sessions are scheduled.